Ulrik could not manage to work offline on his outlook 2003. As a company standard we always configure it to allow users to work offline from home or locations where they can not find internet conncetion. I logged into his machine and initially worked online on outlook. Under toools>E-mail Accounts>select View or change existing email accounts>change>more settings>tick use cached exchange mode. Then closed the browser window opened it again and this time selected work offline. It did not show any error message and worked fine.

Alan provided me with the URL and ID password for our Cisco Virtual Private Network and trained me on how to configure it.I looged into the machine and did it individually afterwards and familiarised with it.

Gerry needed a Virtual PC 2004 installed on his HP desktop with Windows XP SP2 on it. I took the MSDN disk along and put it into his CD drive. It did not seem to pick up the CD. I noticed that MSDN disk was a DVD and Gerry desktop only had a CD R\W. I had to put the DVD into my machine and share it with Gerry. I installed the Virtual PC successfully. Now I had to put Windows XP as Virtual Machine. The problem being that I only had the MSDN disk for XP I had to again pull across network from my machine. Unfortunately that did not seem to work this time around since what happens is that when we run Virtual PC console it asks for the boot disk not allowing to select any network source. So I had no other option than to create a windows XP cd.