It was a busy day as expected since I have been on a holiday. I had a new starter Mr. Quinn who required a new laptop so started the day with configuring a laptop for him. Ian Baxter wanted me to put the internet kiosk in place at reception. He had been facing password problem with his laptop as well. Everytime he launched his outlook 2003 it would prompt him for changing his password and even if he changes it nothing seems to be working out. I logged into his machine as an administrator of the local account and changed his password. Then asked him to log in and check if he was still facing that problem. Everything seemed alright to him and he was satisfied.
James Hollywood one of the software support guy logged a call that text in his outlook inbox would sometimes appear very big and makes it difficult for him to work. After asking him a couple of question he did not seem to be catching up well and I eventually had to log remotely onto his machine. I found that he had three different versions of outlook. All he needed was one good configuration of outlook onto his hard drive. I popped in a Microsoft Office 2003 CD into my drive and shared with him. Then using VNC installed office onto his machine from my drive.

Barney Quinn's laptop had one keyboard key missing so ended up replacing his keyboard aswell.