I have installed and configured the Varitas tape drive backup software.
We had a priority 1 call to set up Tom Preston's email account to redirect all emails to his google mail account since he had left the company and had requested for accessing his emails for couple of weeks.
In outlook 2003, select Rules and Alerts in Tools tab. Using this I could redirect all his emails to his googlemail account and also to Tony Knight, who's Tom's manager so that he is aware what all is being forwarded to him.
Matt Brown in Australia needed some software's urgently. We couldn't allow him to copy it across the network because that may slow down the pipe. I copied it onto the web server folder for for Australia and Matt could install it across the internet using FTP site address.
Craig's laptop desktop rotated at 90 degrees left by its own. He called us to resolve it. Generally it is under desktop properties to configure it but unfortunately it was not there. I had to find out the shortcut (keyboard) to resolve it................Ctrl+Del+Arrow keys allow you to change the angles of your desktop (only in case of Dell's).