Nigel is satisfied with the upgrades done to his desktop to fix the problem with outlook crashing. After discussions with people at Nouvveau ( our CRM team) it was decided to add some patches to the client software for CRM V3.0 provided by Microsoft.
He has now asked me to implement the same patch for his laptop as well. It is still on testing and if every thing goes fine then we would be looking at wider implementation for the department which uses CRM.
I had already received the media for Veritas backup Exec 11d last week but got the serial keys just today. I thought it to be straight forward as it used to be before to activate the product currently running on the trial key. Due to security changes made by Symantec we now had to login to a licensing portal at symantec website and then using unique customer number and order number track the softwares we bought. That was not enough, then I was supposed to create individual license catalogs for all the 6 different serial keys provided. At last the activation product keys are supplied at email address used to login to the portal.